CANCELLATION AND REFUND POLICY
It’s always sad when you have to cancel one of our services after you’ve booked. But to ensure that your disappointment is minimized and you have no nasty surprises, our fair Cancellation Policy is clearly explained here. Read it carefully and be sure you’ve understood it before booking. These policies supersede all other policies & are effective 1st January 2014.
This section explains the cancellation fees levied for cancellation of our various services after booking, and the refund methods we use to execute refunds.
TIGERWALAH reserves the right to change the cancellation policy without assigning any reason. For latest cancellation terms, customers are advised to visit this page.
Fixed Departure Tours
You can cancel your place on a Fixed Departure Tour by communicating your decision to cancel in writing by email or via a written letter submitted at our office, and the date of the receipt of such written communication is considered for cancellation.
Following terms would apply in case of cancellation:
- 120-90 days prior to event 50% to be refunded.
- 89-60 days 30% to be refunded
- 0-59 days prior to event no refund.
No refunds in case of early departures.
REFUND METHOD: Any refund due post adjustment of safari costs will be made by same method through which funds were received at the time of booking, within 2 weeks of cancellation. Under no circumstances will Tigerwalah issue cash refund.
The cancellation policy for custom vacations will be the same as the policy imposed by our travel partners through whom the custom vacation has been arranged. In addition to this there will be a Tigerwalah cancellation penalty payable. Because these vary according to the destination and the vendor used, please see the vacation terms contained in the itinerary document sent by email upon your vacation enquiry. However no refund would be done in case of cancellation request received less than 30 days from time of commencement of proposed vacation.
In case of cancellation of tour due to Natural calamity like floods, riots, protests, closure of PA, cancellation/rescheduling of flights and trains Tigerwalah would not be liable to pay any refund.
No refunds payable on room bookings done on Long weekends/ holiday season/ black out dates.
REFUND METHOD: Any refund due will be made by same method through which funds were received at the time of booking, within 2 weeks of cancellation. You can also opt to receive a credit note instead, which can be used as credit against other Tours or services. Under no circumstances will Tigerwalah issue cash refund.
Please note that safaris (regular/tatkal/full day/half) once booked are non refundable/ non cancellable & non transferable. Therefore complete safaris costs would be deducted in case of cancellations.